Meet Michelle, RDW Controller
Help us give a warm welcome to RDW’s newest Controller, Michelle Costa. Take a minute to learn a little more about her, and you’ll see why we’re so excited to have her on the team.
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Crisis Management Mode: Communicating Under Pressure
When a potential crisis hits, the shift from planning to execution can feel overwhelming. How do you move from strategy to action in the moment? The following crisis management “rules of thumb” build on the communications plan template we shared previously and will help you put your plan into motion with clarity and confidence.
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Healthcare Communications from the Outside In
When your healthcare organization communicates with the public, remember this: Your employees are listening too, and the messages you share externally will certainly reverberate internally.
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Media Training in a Changing Media World
Whether you’re proactively preparing for a major announcement or are engaged in crisis communications planning, media training is an essential discipline.
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Be Prepared: Crisis Communications Planning
Whether a situation becomes a full-blown crisis often depends on how it’s managed. Proper planning and thoughtful preparation will put you in a better position to keep true crises to a minimum.
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Q4 Planning: Place Customers at the Center of Your Strategy
The fourth quarter of the calendar year is a natural planning moment for many organizations — and it’s the ideal opportunity to reflect on and reset your marketing communications strategy. As you do this, remember one tip above all others: Make sure your customer is always at the center of your strategies.
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Health Insurance Hotbuttons: Trust, Access, Cost
As our team works with clients on upcoming enrollment periods and adjusting to federal changes in health insurance marketplace eligibility and coverage, it’s a good time to assess public sentiment in the health insurance space. A review of secondary research, along with our own primary research, reveals a complex mix of attitudes and expectations.
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Crunch Time: Launching a New Admissions Cycle
As summer wraps up, you’re likely feeling the heat as you get ready to launch a new undergraduate admissions cycle. If you’re not there yet with your refreshed admissions marketing campaigns, don’t worry — you’re not alone. It’s not too late, but it’s time to get busy. Here’s a checklist to help stay organized and on track during the crunch time that is upon you.
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Leading a Website Redesign: Six Critical Considerations
Working alongside our clients on a website redesign, our team emphasizes the importance of structured planning and focuses on establishing alignment on vision and strategy, content, technology, an unwavering focus on the user, and site governance. To help distill this into a manageable framework as you approach your next website redesign, here are six critical priorities for you as a project leader.
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Introducing Transmission Projects: Building Trust from the Start
Expanding and upgrading the energy grid is always essential — but rarely simple. Projects that build new transmission lines, modernize infrastructure, or support the shift to clean energy are complex, uncertain, and often controversial. In our experience, utilities that adopt the following strategies tend to experience faster project approvals, fewer objectors, and stronger public support.
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